Tom Kerr Subaru Service Centre

Establishment, car repair and car dealer at 39 Buffalo Road, Gladesville, NSW 2111, Australia. Here you will find detailed information about Tom Kerr Subaru Service Centre: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Contact Information

Categories:
Establishment   Car repair   Car dealer  

Address:
39 Buffalo Road
Gladesville
NSW 2111
Australia
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Phone:
+61 2 9800 3600

Website:
subaru.com.au

Opening hours

Monday 07:30am — 05:30pm
Tuesday 07:30am — 05:30pm
Wednesday 07:30am — 05:30pm
Thursday 07:30am — 05:30pm
Friday 07:30am — 05:30pm

Rating

3 /5

Based on 2 reviews

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Reviews of Tom Kerr Subaru Service Centre

  •  
    Arnold Cordoba Added May 16, 2018
    If I could rate 0 stars, I would.

    I would not recommend this place to anyone that holds value in their car. This service centre is an absolute joke, and a waste of time and money.

    I took my car in for a 95,000km service. I figured it would be worth while paying more by going to an authorized Kia service centre, but I was so wrong. When I initially dropped my car off, I put my keys on the desk, and had at least four apprentices take my keys and run off with them. It seems there are more apprentices than mechanics here. That was the first warning sign I ignored.

    When it came back to me (and that's after receiving calls all day advising me that more work would be needed on my car; and of course with extra charges) things didn't feel right. It made this loud vibrating noise straight from the engine every time I would accelerate. It felt sluggish and weak. I continued to drive for a week or so, until the noise became so loud and unbearable that I called hoping they could rectify whatever it is they did.

    Not only was the receptionist rude about it, but she told me that I would be charged if it was unrelated to the service, even though the problem only started after their service. Fair enough, a business has to run somehow.

    When I dropped it off, I attempted to show the man at the desk the noise on a video, and he dismissed me, telling me he hadn't heard a thing. That same day, when I went to pick it up, not only was the car in the same position that I had left it, but the odometer was exactly the same, meaning they didn't even attempt to drive it to hear the noise I was complaining about.

    But they apparently 'checked it out' that day, and notified me that it indeed, was their fault. They told me they had tightened the timing belt on my engine too much, so they readjusted it. I picked up the car, drove it, and once again ...the same loud, vibrating sound from when I dropped it off.

    Annoyed, I called again, to get the same response I had been getting from these people. That they can check it out again if I wanted, but that they checked it already and nothing seemed wrong so there wasn't really a point.

    I didn't even feel I should bother leaving my car with them from that point. They didn't seem to care.

    So just last week, I decide to take my car to a different mechanic. He took a look at it. There were two main issues with this car after my service with Tom Kerr. He was even nice enough to show me and walk me through what was wrong. The first thing, there was a lose pipe hanging against the engine, so that every time I would drive, this pipe would knock against the engine, making a huge rattling, vibrating noise. And the second thing, even more annoying, was that he had to adjust a lose bolt in the power steering, because it wasn't properly readjusted during the service.

    Do not waste your money here. If you want to take care of your car, take it to a mechanic that will actually give you and your concerns the time of day, because this service centre obviously couldn't care less.
  •  
    Sylwia Lukasik Added September 22, 2017
    Lovely service, up front and honest

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Questions & Answers

1. What is the phone number for Tom Kerr Subaru Service Centre

The phone number for Tom Kerr Subaru Service Centre is +61 2 9800 3600.

2. Where is Tom Kerr Subaru Service Centre located?

Tom Kerr Subaru Service Centre is located at 39 Buffalo Road Gladesville, NSW 2111.

3. Is there a primary contact for Tom Kerr Subaru Service Centre

You can contact Tom Kerr Subaru Service Centre by phone using number +61 2 9800 3600.

4. What is the web address (URL) for Tom Kerr Subaru Service Centre

The website for Tom Kerr Subaru Service Centre is subaru.com.au.

About subaru.com.au

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